Return & Refund Policy

Need to update your shipping address, size or another order detail? Email support@kamearts.com within 24 hours of placing your order, with your order number and the change you need. We will confirm by email once it is done.

After 24 hours, your lamp goes into production and we can no longer change the order.

Because every lamp is made specifically for you as soon as you order, orders cannot be cancelled once they are placed.

You can request a free replacement or a full refund within 30 days of delivery if your order:

• Arrived damaged — for example cracked or broken, through a fault in our production or during shipping.
• Is defective — for example, the light does not turn on.
• Is the wrong item — a different design or size from the one you ordered.
• Is significantly different from the product photos.
• Is missing — an item from your order is not in the package.

After 30 days from delivery, we are unable to offer a replacement or refund.

1. Email support@kamearts.com within 30 days of delivery. Please put your order number in the subject line.
2. Tell us briefly what is wrong.
3. Attach clear photos: the item (a full view and close-ups of the problem), the inner packaging, the outer box and the shipping label. For a light that does not work, a short video helps.
4. Our team reviews your request and replies by email during working hours (Monday–Friday, 10:00 AM – 8:00 PM (EST)).
5. Once your claim is approved, tell us whether you prefer a free replacement or a full refund, and we take care of the rest.

You do not need to send the item back. Please do not return anything to us without our written approval: every piece is made to order, so packages sent back without approval cannot be refunded or exchanged.

• Change of mind, or no longer wanting the item.
• Ordering the wrong option — size, design or quantity. Please review your order carefully before you pay; you can still correct it within 24 hours.
• Small differences from the photos in color or size, caused by screen settings and lighting.
• Natural handmade variations, such as tiny air bubbles or slight differences in color and finish. Each piece is poured and finished by hand, so no two lamps are identical — this is part of what makes yours one of a kind, not a defect.
• Damage after delivery caused by drops, improper care or improper use.
• Delivery times that are still within the estimates in our Shipping Policy.

Once our team confirms your refund by email, it takes about 3–5 days to process. After that, the time for the money to appear depends on your payment method:

Refunds always go back to your original payment method.

Haven't received your refund yet? Please check your bank account again, then contact your card company or bank — it can take a few business days before a refund is posted. If it still has not arrived, email us at support@kamearts.com.

• Tracking not updated for more than 15 days (United States) or 25 days (international): you can request a free replacement or a full refund.
• Returned to us because of an incorrect or incomplete address entered at checkout: we will gladly send a replacement for a $6.95 reshipping fee. We email you a payment link, and ship as soon as it is paid.
• Marked as delivered but not received: see section 8 of our Shipping Policy.

Please contact us first at support@kamearts.com with your order number. We resolve almost every issue directly with a replacement or a refund, and much faster than a chargeback, which can take weeks while the payment provider investigates.

This policy does not limit any rights you have under the consumer protection laws of your country.

Questions about this policy or your order:

Email: support@kamearts.com
Support hours: Monday–Friday, 10:00 AM – 8:00 PM (EST)
Amilla Commerce LLC, 1603 Capitol Ave Ste 413 #E383, Cheyenne, WY 82001, USA