FAQ

How long until my order arrives?

Each lamp is handcrafted after you order. Production takes 7–15 days, and shipping takes 1–3 weeks — about about 2–5 weeks in total from order to delivery. If you need your lamp for a special date, please order early. Full details are in our Shipping Policy.

Why does it take time to make?

Your lamp is not pulled from a warehouse shelf. It is made specifically for your order, then finished, tested and carefully packed before it ships.

Can I change my order?

Yes, within 24 hours of placing it. Email support@kamearts.com with your order number and the change you need (for example, your address or size). After 24 hours, your lamp is in production and we can no longer change it.

Can I cancel my order?

Because every lamp is made to order, orders cannot be cancelled once placed. You can still change order details within 24 hours — see the question above.

Why does my lamp look slightly different from the photos?

Every piece is made by hand, so small variations in color and finish, and tiny air bubbles in the resin, are natural. Screens and lighting can also make colors look a little different. These variations make each lamp one of a kind.

I can't find my order confirmation email.

Please check your spam or promotions folder. If it is not there, email us with the name and email address used at checkout and we will look it up.

How much is shipping?

A flat rate per order, no matter how many items you order: $15.00 in the United States and $19.00 for international orders. It is shown at checkout before you pay.

How do I track my order?

We email you a tracking number and link as soon as your order ships. Tracking can take a few days to show movement after the label is created.

My order has several items. Will they arrive together?

Not always — items may arrive in separate packages on different days. You only pay shipping once per order.

My tracking has not updated for a long time.

If there has been no update for more than 15 days (United States) or 25 days (international), email us with your order number. If the package cannot be found, we will send a free replacement or a full refund.

Tracking says delivered, but I don't have my package.

Check around your property and with neighbors or building reception, and give it one more day — carriers sometimes mark a package as delivered a little early. Still missing? Email us with your order number and we will help with the next steps.

I entered the wrong address.

Email us right away — we can update it within 24 hours of your order. If a package is returned to us because of an incorrect or incomplete address, we can send it again for a $6.95 reshipping fee.

What if my lamp arrives damaged, defective or wrong?

Email us within 30 days of delivery with your order number and clear photos of the item and the packaging. We will send a free replacement or a full refund — you do not need to send the item back.

Can I return a lamp if I change my mind?

Because every lamp is made specifically for your order, we cannot accept change-of-mind returns. Please do not send items back without our approval. See our Return & Refund Policy for details.

How long does a refund take?

After we confirm a refund, processing takes about 3–5 days. The money then appears in 5–10 days for cards or 3–5 days for PayPal, always on your original payment method.

What currency are your prices in?

Prices are set in US dollars. If your local currency is shown, the amount displayed at checkout is the amount you pay. The payment options available to you are shown at checkout.

Is checkout secure?

Yes. Checkout is handled by Shopify's secure, encrypted checkout, and we never see or store your full card details.

How do I reach you?

Email support@kamearts.com or use our contact form. Please include your order number if you have one. Our team replies during working hours: Monday–Friday, 10:00 AM – 8:00 PM (EST).